VELO HEALTHCARE LLC
Terms & Conditions

Effective Date: August 20, 2026 | Document Control: Legal & DME Compliance Division

1. Legal Scope & Agreement

These Terms and Conditions (“Terms”) form a binding agreement between you (“Patient,” “User,” or “Client”) and Velo HealthCare LLC (“Velo HealthCare,” “Company,” “we,” or “us”). These Terms govern your use of our website, lead submission forms, order status portals, and medical equipment distribution services.

By using our services, you represent that you are at least 18 years of age (or the legal age of majority) and possess the legal authority to enter into this agreement for yourself or as an authorized legal guardian/representative.

2. Comprehensive Medical Disclaimer

Velo HealthCare LLC is a Durable Medical Equipment (DME) distributor and supplier, NOT a licensed medical practice, clinical care provider, or emergency service.

The content, product information, continuous glucose monitoring details, and communication provided by Velo HealthCare LLC are intended solely for operational and educational purposes. Nothing contained on our platform constitutes medical advice, clinical diagnosis, or treatment recommendations.

Always consult your treating physician or qualified healthcare provider regarding your glucose monitoring regimen, insulin dosages, device calibration, or any medical condition. Never ignore professional medical guidance or delay seeking medical treatment due to information provided by Velo HealthCare LLC.

3. Insurance Benefit Verification & Qualification

Submitting an inquiry, contact form, or insurance card image to Velo HealthCare LLC does not guarantee automatic product delivery or 100% insurance coverage.

All DME fulfillment (including Dexcom, FreeStyle Libre, and insulin accessories) is strictly contingent upon:

·         Prescription Validation: Obtaining a valid, signed prescription and qualifying chart notes from your licensed prescribing practitioner.

·         Insurance Qualification: Meeting specific coverage guidelines, clinical criteria, and prior-authorization requirements mandated by your insurance plan (e.g., Medicare Part B, Medicaid, or commercial plans).

·         Financial Responsibility: Patient agreement to satisfy any non-covered balances, deductibles, co-insurance, or copayments determined by your insurance plan.

4. Assignment of Benefits & Financial Terms

By accepting equipment or requesting Velo HealthCare LLC to bill your insurance, you assign directly to Velo HealthCare LLC all medical insurance benefits otherwise payable to you for products and services provided.

You acknowledge that you remain personally responsible for copayments, deductibles, or non-covered items not paid by your primary or secondary insurance carrier.

5. User Representations & Authorized Use

By utilizing our online intake portals, you explicitly represent and warrant that:

·         All submitted patient names, contact numbers, insurance numbers, and physician details are truthful, accurate, and current.

·         You will not submit false, altered, or fraudulent prescription documents or impersonate another individual.

·         You will notify Velo HealthCare LLC immediately of any changes to your insurance coverage, prescribing physician, or shipping address.

6. Intellectual Property Rights

All trademarks, domain names, logos, website text, graphic elements, and workflow software associated with Velo HealthCare LLC are the exclusive intellectual property of the Company or its licensors. Unauthorized copying or distribution is strictly prohibited.

7. Limitation of Liability & Governing Law

To the maximum extent permitted by applicable law, Velo HealthCare LLC, its officers, employees, and third-party partners shall not be held liable for indirect, incidental, or consequential damages resulting from manufacturer device errors, shipping carrier delays, or insurance claim denials.

These Terms shall be governed by and construed in accordance with applicable state and federal laws regulating healthcare suppliers.

8. Legal & Compliance Contact

For questions or official notices regarding these Terms and Conditions, please contact:

·         Velo HealthCare LLC — Legal Department

·         Email: info@velo-healthcare.com

·         Phone: +1 (281) 822-1802

·         Hours of Operation: Monday – Friday, 9:00 AM – 5:00 PM EST