About Us
Built to Simplify Access to Medical Equipment
VELO Healthcare was founded to close the gap between a physician's prescription and a patient actually receiving the equipment they need. Too often, patients face confusing paperwork, delayed authorizations, and unclear insurance requirements — we exist to remove that friction.
Based in Houston, Texas, we've grown into a nationwide DME supplier trusted by physicians, clinics, and care teams to handle documentation, eligibility verification, and delivery from start to finish.
Our Mission
To improve access to prescribed medical equipment through dependable coordination, responsible service, and patient-centered support.
Dignity
Respect at every interaction
Clarity
Straightforward communication
Accountability
Responsible follow-through
How We Work
Prescription
The physician prescribes medically necessary equipment.
Coordination
VELO works with the provider’s office to obtain required documentation.
Verification
Our team verifies the patient’s insurance benefits and eligibility.
Authorization
Prior authorizations and payer requirements are processed for you.
Delivery & Support
Discreet nationwide delivery, plus ongoing supply and order support.
DME Products & Support
Our Solutions
Continuous Glucose Monitoring
Receivers, sensors, and recurring supplies for prescribed glucose monitoring
Diabetes Testing Supplies
Meters, test strips, and supporting supplies for daily glucose management
Insulin Delivery Supplies
Prescribed insulin delivery equipment and related supply coordination
Therapeutic Diabetic Footwear
Diabetic footwear and inserts subject to fitting and documentation requirements
Braces & Orthoses
Back, knee, ankle-foot, wrist-hand, elbow, shoulder, and cervical support
Lymphedema Devices
Compression garments and pneumatic pump systems
A Partner Physicians Can Rely On
We work directly with your front desk to reduce repeated follow-up — reviewing documentation, verifying coverage, and keeping patients informed at every step.
From continuous glucose monitors to orthopedic braces and enteral nutrition equipment, our team coordinates prescribed equipment across every major DME category, sourced from trusted manufacturers.
Care That Doesn't Stop at Delivery
Our relationship with patients continues after equipment arrives — with ongoing supply coordination, reorder support, and a direct point of contact whenever questions come up.
Why Providers Choose VELO ?
We handle the administrative burden of DME — insurance verification, prior authorization, and compliance — so your staff can stay focused on patient care.
Every referral is tracked from submission to delivery, with real-time status updates available to your office and to the patient.
A Direct Provider Contact
Your office has a clear path for referral and order questions
Patient Communication
Patients receive help understanding next steps and outstanding requirements
Responsible Claims Language
Coverage is checked per patient rather than assumed or guaranteed
Ongoing Supply Support
Recurring needs and order questions can be coordinated after delivery
Responsible Support at Every Step
Our Commitment
Privacy
Policies for appropriate use and disclosure of patient information
Security
Access controls, risk management, and secure record handling
Training
Workforce education on privacy, security, and responsible service
Minimum Necessary
Access to patient information limited to the work being performed
FWA
Fraud, Waste and Abuse prevention practices and awareness
Improvement
Complaint handling and ongoing review of service quality
Brands We Supply
Disclaimer: Brand names and trademarks are used for product identification only. Their inclusion does not imply affiliation with or endorsement of VELO Healthcare LLC.
